Core Concepts
Widget
Section titled “Widget”The widget is the customer-facing chat interface embedded on your website. It consists of two parts:
- Bubble — The floating button that visitors click to start a conversation
- Chat window — The conversation interface that opens when the bubble is clicked
Both are rendered in isolated iframes for security and style isolation. The host page communicates with them through a JavaScript API.
Conversations
Section titled “Conversations”A conversation is a back-and-forth exchange between a visitor and your support team (or AI assistant). Conversations can be:
- AI-handled — Receiveo’s AI assistant responds using your knowledge base
- Operator-handled — A human team member takes over the conversation
- Queued — Waiting for an available operator
Contacts
Section titled “Contacts”A contact is a visitor who has been identified — either by providing their email during a conversation, or by your website calling receiveo.api.identify().
Knowledge Base
Section titled “Knowledge Base”The knowledge base is the information your AI assistant uses to answer questions. It can include web pages, documents, custom answers, and snippets.